Returns & Refunds Policy
Due to the perishable nature of our pasta products, we cannot accept returns once the food item has left our facility; however, we are committed to resolving any issues involving damaged or incorrect shipments. If your order arrives compromised, please contact our support team within 14 days for a replacement or a full refund.
Inspect Your Order
Examine your pasta packages upon arrival to ensure all seals are intact and the products match your order confirmation.
Document Issues
Take clear photographs of any damaged packaging or incorrect items as these are required to process your claim.
Contact Support
Email our customer service team with your order number and the photos of the affected products to initiate a resolution.
Receive Resolution
Once your claim is validated, we will issue a refund to your original payment method or ship a replacement order at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing